Over one million Anker power banks have been recalled after causing fires, explosions, and injuries to consumers across the country.
At a Glance
- The Consumer Product Safety Commission has announced a recall of 1.1 million Anker PowerCore 10000 power banks (model A1263)
- The recall follows 19 reports of fires and explosions, resulting in two minor burn injuries and property damage exceeding $60,000
- The lithium-ion batteries in these devices can overheat, creating serious fire and burn hazards
- Consumers can receive a free replacement by contacting Anker but must properly dispose of the recalled device first
Widespread Recall Affects Popular Charging Device
A massive recall affecting more than 1.1 million Anker power banks has been announced by the U.S. Consumer Product Safety Commission due to serious safety concerns. The specific product under recall is the Anker PowerCore 10000 power bank, model A1263, which was sold online through major retailers including Amazon, Newegg, and eBay from June 2016 through December 2022. These portable charging devices, which retailed for approximately $27, were popular among consumers looking for on-the-go charging solutions for their electronic devices.
The recall comes after numerous documented incidents where the power banks malfunctioned dangerously. According to official reports, there have been 19 incidents of fires and explosions caused by these devices. These safety failures have resulted in two minor burn injuries to consumers and 11 cases of property damage with costs exceeding $60,000. The hazard stems from the lithium-ion batteries inside the power banks, which can overheat during use, creating significant fire and burn risks.
How to Identify Affected Products
Consumers who own Anker power banks should immediately check their devices to determine if they are part of the recall. The affected model is specifically the PowerCore 10000, with model number “A1263” located on the bottom of the device. Each unit also has a serial number beginning with “SN” which can help in identification. If your power bank matches this description, officials advise immediately stopping use to prevent potential injury or property damage.
The recall notice specifically emphasizes that these devices should not be disposed of in regular household trash due to their hazardous components. Instead, consumers are directed to take them to local household hazardous waste collection centers for proper disposal. This step is necessary not only for environmental protection but also to prevent potential fires in waste collection vehicles or facilities.
Replacement Process for Affected Customers
Anker has established a straightforward process for consumers seeking replacements for their recalled power banks. After confirming that their device is part of the recall, customers should contact Anker directly through one of several channels: by phone at 1-800-988-7973, via email at [email protected], or through the company’s website. The company will provide detailed instructions for the replacement process.
While Anker requests proof of purchase during the replacement process, the company has stated that a receipt is not mandatory to participate in the recall. This consumer-friendly approach ensures that all owners of the dangerous devices can obtain replacements regardless of whether they’ve retained their original purchase documentation. The company has committed to providing free replacement power banks to all affected customers who complete the required steps.
